What information do we need to provide to use the Game and/or Services?
We have two ways to collect your information.
1) Information collected directly from you (like registration, transaction, demographic information)
2) Information collected automatically (like device/activity, game, browsing information)
To check the details, go to ”2. Information We Collect”.
How will we use your information?
We use your information to operate and improve our games and/or services. We also use your information to improve the quality of the game.
To check the details, go to “3. How We Use Your Information”.
Who do we share your information with?
We share your information to provide you with the best game environment, for example, with cloud service providers to enable them to operate the game or to manage your inquiries or requests. Also, we may be required by the court or be legally obliged to disclose certain information under specific circumstances.
To check the details, go to “4. Sharing Your Information”.
How do we protect your information?
We have put in place appropriate security measures, including encryption and de-identification to protect your information. Also, when we transfer your information to countries and other regions outside of your location, we will take reasonable steps to safeguard the privacy of your information.
How to get in touch with us?
Effective and Last Updated Date: 2022.04.26
We will occasionally update this Policy. When we do, we will revise the effective & last updated date above. While we will periodically inform you of this Policy or any material changes to it, your continued use of our Games, Sites or Services after such changes means you accept the Policy as revised. We encourage you to periodically review this Policy to stay informed about how we collect and process your personal information. From time to time, we may ask you to confirm your acceptance of this Policy in our Games, on our Sites, or when we offer our Services to you.
2. Information We Collect
We collect information about you when you play our Games, access our Sites, and use our Services. Some of this information may be required to enter into a contractual relationship with you or to perform an obligation under a contract with you (e.g., provide you with purchased content).
1) Information collected directly from you
You may provide us with the following information when playing our Game and/or using our Services. The information you provide to us may differ depending on the circumstances. For example, these include:
a. Registration information, such as nickname, email address, ID, password, social media information (*), etc.;
b. Transaction information, such as purchase date, items, etc.;
c. Demographic information, such as date of birth or age, gender, country of residence, language, nationality, etc..
When you participate in social features (such as in-game chat), the information that you disclose is public information. We may store and access it, and it may be read, copied, collected or used by other users without your consent.
(*) When you access our game using your platform account, we can collect certain information(for example, Platform ID, nickname, profile image) from your third party platform’s profile/account as permitted by the terms of the third party platform and your privacy settings thereon.
2) Information collected automatically
We automatically collect certain information when you are playing our Games and/or use our Services. The type of information that we automatically collect may vary, but generally includes:
a. Device/Activity information, such as IP address, MAC address, device ID, device model, network type, OS version, time zone settings, battery status, screen resolution, etc.;
b. Gameplay information, such as game setting, play date/time, etc.;
c. Browsing information, such as your browsing behavior while using our site and/or services.
3. How We Use Your Information
We use the collected information for a variety of purposes, primarily, to provide the Game and the Service to players like you and to improve the quality of the game and service. These include:
1) To operate and provide our Games, Sites and/or Services;
2) To comply with and enforce legal requirements, agreements, and policies;
3) To develop new games, improve the quality of our Services, and fix bugs;
4) To detect and act upon the illegal or unauthorized use of our Games and Services;
5) To manage inquiries and requests from you (e.g. refund items in-game, media inquiries, etc.);
6) To provide advertising information and other information on marketing and promotional events and surveys;
7) To track usage patterns, analyze trends of users, and calculate statistics on Game, Site or Service use;
8) To prepare user statistics and provide in-game metrics (such as a leaderboard);
9) To operate Esports and provide opportunities participate in tournament(s); and,
10) To prevent, detect, identify, investigate, and respond to potential or actual claims, liabilities, prohibited behavior, cheating, hacking or criminal activity.
Most of the time, our processing of your personal information is necessary to respond to you or process your request. We may also process your information to comply with a relevant legal obligation. From time to time, we may ask for your consent to use your information for specific reasons. Where consent was provided and is required, you may withdraw your consent at any time by contacting us at the address provided in this Policy.
4. Sharing Your Information
We share certain personal information with third parties to provide our Games, Sites and Services to you, including service providers that process personal information on behalf of us to provide our Games, Sites and Services to you, like customer support and to manage our community. Examples of these third parties include:
1) third party program restriction providers to block cheating tools and unauthorized programs;
2) cloud computing service providers to provide cloud storage services;
3) payment service providers to assist with payment for transactions or providing withdrawing service for sellers;
4) marketing platforms and providers of analytics services relating to player behavior, in order to tailor the Service and to conduct marketing activities;
5) online survey service providers in order to improve the game service;
6) customer service providers to answer users’ inquiries;
7) real-time voice transmission platform providers to provide voice chat services; and
8) esports events providers to hold and operate the Esports events.
We may also share your information where such disclosure is essential to comply with a legal obligation or a lawful data access request, pursuant to a merger or acquisition, with our affiliates for the purposes described in this Policy, or where you have otherwise provided your consent or at your direction.
5. Cookie and Related Technologies
Cookies are small files downloaded to your computer (if your browser is enabled to accept cookies) to track movements within websites and to customize your experience within the website. Most Internet browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. You should refer to your browser instructions or “Help” screen to learn more about how to manage cookies. Please note, however, that if you block cookies, some portions of the Site may not function properly.
2) Website Analysis
We use analysis services on this Site to allow us to record information on the use of this Site and to constantly improve our offering.
This Site uses Google® Analytics, a web analysis services offered by Google Inc. (“Google”). We may use the following advertising functions of Google® Analytics and collect personal information as provided by Google, and you may withdraw your consent by deactivating such functions in Google’s advertising settings: Remarketing by using Google® Analytics; Google® Display Network Exposure Report; Google® Analytics Demographics and Interests Report; and Integrated service allowing the collection of data through Google® Analytics by using advertising cookies and anonymous IDs.
If you wish to opt-out from your information or data being used by Google Analytics, you may download the Google Analytics Opt-out Browser Add-on available here: https://tools.google.com/dlpage/gaoptout
3) Anti-Cheat and Fraud Prevention Technology
6. International Data Transfers
We operate globally and to provide our Services may transfer your data to countries and other regions outside of where you are located. If your personal information is transferred, stored or processed by us, we will take reasonable steps to safeguard the privacy of your personal information. For certain countries we process the data in certain regions (as set out in more detail below).
7. Retaining and Deleting Personal Information
In principle, we will remove your personal information without delay after the purpose of collecting personal information is achieved. Personal information stored in physical form will be shredded or incinerated, and personal information stored electronically will be removed using technical measures in a way that the information cannot be reproduced. However, we may retain your personal information even after you have closed your account with us or we have ceased providing Services to you, if retention of your personal information is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud, cheating or abuse, or enforce this Policy or any other agreement we may have with a player.
8. Our Policy Concerning Children
We do not knowingly collect, use or share any information about children (age rating depends on the country where you reside) without verifiable parental consent or as permitted by law. If you are a parent or guardian and you believe your child has provided us with information, you can contact us and request your child’s information to be deleted from our system.
9. Links and Third-Party Services
10. Security of Your Information
We have put in place appropriate security measures, including encryption and de-identification, to protect your personal information. In addition, we limit access to your personal information to those employees, agents, etc. who have a business need to know or access the information. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality where appropriate. Please note, however, that no data transmission over the internet is 100% secure, and that complete security of any information we collect and use therefore cannot be guaranteed.
11. Your Privacy Rights
Subject to limitations in applicable law, you are entitled to object to or request the restriction of processing of your personal information, and to request access to, rectification, erasure, and portability of your own personal information. To make a request concerning your rights or if you have any other question, please contact us by sending an email to the address specified in the “14. Contact Us” section. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
We may amend, at our discretion, any portion of this Policy at any time by posting or displaying the amended Policy on our Site. You will be deemed to have accepted such amendments by continuing to use the Service, so please review it frequently.
13. Contact Us
If you have any questions about this Policy, or your dealings with this Site, please contact us by sending an email at [email protected]
[SUPPLEMENTAL TERMS – JURISDICTION SPECIFIC]
In the event of a conflict between the supplemental Terms – Jurisdiction Specific that are relevant to your jurisdiction from which you are playing our Games or using our Services, and the rest of the Policy, the relevant jurisdiction’s Supplemental Terms – Jurisdiction Specific will supersede and control.
1. EEA, Switzerland and UK
If you are an EEA, Switzerland, or a UK residents, you may have additional rights.
1) International Data Transfer
If we transfer your data outside of the EEA to a country that is not recognized by the European Commission as ensuring an adequate level of data protection, we endeavor to apply suitable measures to safeguard your personal data in accordance with applicable data protection and privacy laws. These safeguards may include data transfer agreements implementing the latest standard contractual clauses (a form of data transfer agreement pre-approved by the European Commission as providing adequate safeguards for personal data). You may ask for a copy of such appropriate measures by contacting us as set out in this Policy. We otherwise transfer personal data with consent; to perform a contract with you; or to fulfill a compelling legitimate interest in a manner that does not outweigh your rights and freedoms.
2) Your Privacy Rights
You have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal information. The data protection authority you can lodge a complaint with notably may be that of your habitual residence, where you work or where we are established.
3) Representative in the EU
The GDPR(for EU Residents) requires a written designation of a representative in the EU by the controller or processor not based in the EU. Contact information and address of VeraSafe in the EU are as follows. Also to make such an inquiry about personal data processing, please contact VeraSafe.
a. Name of our Representatives: VeraSafe
b. Address: Keizersgracht 391 A, 1016 EJ Amsterdam
2. United States
If you are a Nevada resident, we do not sell your personal information that we collected, Nonetheless, if you are Nevada residents who purchased our game items or goods from us, you may submit a request to record your preference to opt out for the future.
If you are a California resident, you may have additional rights. For more information concerning your privacy rights, please review our Privacy Notice for California Residents.